![]() ![]() Call Center Telephone SkillsĮxaminees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology. desires, closing a sale as well as effective sales techniques. Call Center Data Analysis SkillsĮxaminees are shown various price charts and asked to determine which price should be charged for different scenarios.Įxaminees answer questions on topics such as how best to deal with dissatisfied customers, proper telephone skills and communication techniques.Įxaminees answer questions on topics such as sales strategies, features vs. Online ]- Call Center Skills TestingĮxaminees are given 4 minutes to correctly locate as many correct codes as possible from a list ofĮxtensions, country codes and departments.
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